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Discussion Starter #1
To make a long story short, yesterday I got my car out of the shop for an electrical problem. They fixed the problem, yeah. Had to do with the EFI. Well about an hour later I smelled gasoline. "Well they were tweaking the EFI, probably needs to break in." Smell went away for a while, and then later that night I noticed a strong smell in the cabin and smoke coming through the AC vents. Popped the hood and what do I see? Fucking oil cap on the VC was missing and oil was all over the engine bay. The last time I put oil in the car was last month, haven't messed with the cap since. The shop was closed so I couldn't do anything. Cleaned it up and this morning I called...well, of course they said they didn't have anything to do with it, after all, it was just an electrical issue, no reason to mess with the oil cap. But I find it incredibly hard to believe that an oil cap just pops off.

So my question to you, CR: sounds like shady business or just a WTF moment?
 

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Kony For President
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You can piss and moan to the manager/owner/whoever runs the place until they come up with a way to make you feel better. New oil cap, engine flush, and a steam cleaning sounds like a nice apology.
 

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Leave them negative reviews on Google? Not a who lot else you can do, its your word against theirs. Time to do your own work, or find a pro.
 

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Happened to me at a jiffy lube once. I also date my oil filters so when I started digging around I found out they never even changed the filter either. They gave me 4 free oil changes to cover me for the rest of the year. But I never went back. First and last time I ever take the lazy way out.
 

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Had a 96 escort, driving down the road and the check engine light came on. I was near an autozone so I pulled in for them to pull the code. Pulledc it and said it was a pressure problem or something. Popped the hood and found my oil cap beside my block. Not saying they didn't screw with it but I have had one come off.
 

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Last time I let someone change my oil, on my old 2000 Civic Si. I jumped in the car drove down the road, and a little voice in my head asked if they tightend the drain plug. I took the car home parked it in the garage, came out next morning to a 2 foot by 2 foot puddle of oil on my garage floor. The damn tech did NOT tighten the drain plug. To say the lease I was irate.
 

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I used to work at a quick lube place. I was quite fortunate that my shop was filled with car people and ex-mechanics. So we never ever had those horror stories of not changing filters or don't coolant flushes or pcv valves etc.

That being said, they want you to a full oil change in 14 minutes, paperwork and all. Easy with a Honda civic, not so easy with a mini cooper s. and when the place gets packed and you work a 9 hour day, you will eventually miss something. Whether its a ball joint lube point on an old pickup or a two screws from a gti's plastic skid plate. I've seen my other Mercedes certified techs drain tranny's instead of oil pans and so on.

Moral of the story, **** happens. But they should own up to it. That's the risk of owning a shop. And business is all word of mouth
 

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That I can understand. I was at the quick lube garage for the local Honda dealer, but I was in no rush and I wandered around the showroom for about 30 minutes, waiting for the car to get done. They made it right, towed the car back and redid the oil change for me. The 2nd guy to do the work took me down into the pit and handed me a wrench so I could verify that the dran plug was tight. But its simple details like that when there is no rush, there is no excuse.
 
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