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Bottom line, dont ordering anything from Japan through s2CarbonWorks. See my latest E-mail to them below:

"The last E-mail has gone unanswered and this is the 3rd total attempt I have sent without any sort of response.

I understand that International orders can vary on delivery times and I am empathetic to that. What I am not empathetic on is the poorly managed communication from s2carbonworks. The item description states "Availability: Ships in 2-3 business days" and until only AFTER you complete the order the receipt says Shipping is via Ground (5-7 days). After investigation post order, I find that your product policy states "Due to the nature of Special Orders, sometimes lead times can vary from 1 week to 3 months" and "Special order items from Japan for example, can take anywhere from 5-10 weeks for delivery."

Luckily I have received 1 E-mail from Jeremy. This is shown below giving no clear ETAs and passing the buck of responsibility to the manufacturer on ship dates. I then perceive him saying "there is nothing I can do". Coming from being a General Manager at several retail soft goods stores I find this lack of responsibility and communication saddening.
He then gives me the option to opt out and cancel giving sway that he will "sell these to the next buyer in line and believe me, there is a line of customers waiting for this same exact item." For this 2000-2006 Mazda MPV minivan I doubt there is a "line of customers" because if there were orders previous to mine dealing with the same customer service then you surely would have stock on hand from disgruntled customers canceling their orders. If his statement were true then I wouldn't be writing this E-mail.

I have ordered a large amount of product from bidjdm.com and nengun and I have literally received a set of coilovers from Japan 18 days after I bought them. I have placed my order on 9/19/11 and it has now been 3 months and 16 days since I placed my order with only 1 response to 4 E-mails that I have sent out. How would this make you feel?


Is this the level of customer service that is acceptable within s2carbonworks? Is this E-mail going to create action within your team or merely be ignored because you let another one customer go by the wayside? Please give me some reason to hope on the business model within your company. I trust that when I post a product review on zilvia, S2KCA, vwvortex, miata.net, clubroadster.net or Honda-tech for an unrelated item that it will be a positive response testifying how you have heard and took action on my concerns. I am presenting my case civilly and I expect a civil response."
 

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I had a similar experience. I sent them FOUR emails, trying to inquire about wheels and service on them. Also about a sold out product. On my fourth email I told them they have horrible customer service and I wouldn't be buying anything from them and that I was going to make a thread on another forum about it to warn others. THAT'S when Jeremy emailed back and said "Sorry you feel that way, we were away for the holiday. The wheels have been sold." And I'm not mad about the wheels being sold, but wtf 4 emails? I WAS about to drop 1300 on the wheels and it took me to paypal...NOTHING said they were sold out. NOTHING on the site said anything about them being away for the holiday and GOD its 2012..use automated emails if you're "away." Bottom line they suck and yes DO NOT BUY ANYTHING!
 

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TL;DR

but s2carbonworks is local to me and i ordered a quick release from them and he said it'd take 2-3 business days, but it took about 1 1/2 - 2 weeks for it
 
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